Patient Rights Act Complaints System

Motion S4M-08304: Richard Simpson, Mid Scotland and Fife, Scottish Labour, Date Lodged: 13/11/2013

Patient Rights Act Complaints System

That the Parliament welcomes the announcement by the Minister for Public Health that the Scottish Health Council is to review how NHS boards are implementing the Patient Rights (Scotland) Act 2011 complaints system; congratulates NHS Fife’s decision for its board meetings to begin with the consideration of a brief document, Healthcheck, which will provide a summary of the board’s composite quality, safety and person-centred performance, including details of hospital standardised mortality ratios, hospital-acquired harms, adverse events, readmissions, healthcare associated infections and complaints; believes that this will help contextualise complaints with other aspects of performance; notes that, by using this, the board proposes to draw out key themes that are prevalent in its complaints, adverse events, mortality and hospital-acquired harms data; understands that the board will invite patients and staff to tell them about their experiences; hopes that the other NHS boards take, or will take, a similar approach, particularly with collating compliments, comments, concerns and complaints, and believes that such an approach will help to develop patients and their families as partners of the NHS.